146 lines
11 KiB
JSON
146 lines
11 KiB
JSON
{
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"name": "Resumo GLPI - SQL Slack",
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"nodes": [
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{
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"parameters": {},
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"id": "manual-trigger-diario-sql",
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"name": "Manual Trigger",
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"type": "n8n-nodes-base.manualTrigger",
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"typeVersion": 1,
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"position": [180, 420]
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},
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{
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"parameters": {
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"rule": {
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"interval": [
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{
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"field": "cronExpression",
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"expression": "0 8 * * 1-5"
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}
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]
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}
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},
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"id": "schedule-trigger-glpi-sql",
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"name": "Schedule Trigger - Dias uteis 08h",
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"type": "n8n-nodes-base.scheduleTrigger",
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"typeVersion": 1.2,
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"position": [180, 180]
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},
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{
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"parameters": {
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"assignments": {
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"assignments": [
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{"id": "data-alvo", "name": "data_alvo", "type": "string", "value": ""},
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{"id": "slack-webhook-url", "name": "slack_webhook_url", "type": "string", "value": "https://hooks.slack.com/services/SEU/WEBHOOK/AQUI"},
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{"id": "openai-api-key", "name": "openai_api_key", "type": "string", "value": "COLE_SUA_OPENAI_API_KEY_AQUI"},
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{"id": "openai-model", "name": "openai_model", "type": "string", "value": "gpt-5.5"}
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]
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},
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"options": {}
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},
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"id": "config-diario-sql",
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"name": "Config - Diario SQL",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3.4,
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"position": [440, 300]
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},
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{
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"parameters": {
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"jsCode": "function formatarData(data) {\n const ano = data.getFullYear();\n const mes = String(data.getMonth() + 1).padStart(2, '0');\n const dia = String(data.getDate()).padStart(2, '0');\n return `${ano}-${mes}-${dia}`;\n}\n\nfunction parseData(valor) {\n const texto = String(valor || '').trim();\n if (/^\\d{4}-\\d{2}-\\d{2}$/.test(texto)) {\n const [ano, mes, dia] = texto.split('-').map(Number);\n return new Date(ano, mes - 1, dia);\n }\n\n const matchPtBr = texto.match(/^(\\d{2})\\/(\\d{2})\\/(\\d{2}|\\d{4})$/);\n if (matchPtBr) {\n const [, dia, mes, ano] = matchPtBr;\n const anoCompleto = Number(ano.length === 2 ? `20${ano}` : ano);\n return new Date(anoCompleto, Number(mes) - 1, Number(dia));\n }\n\n return null;\n}\n\nfunction adicionarDias(data, dias) {\n const copia = new Date(data);\n copia.setDate(copia.getDate() + dias);\n return copia;\n}\n\nconst config = $('Config - Diario SQL').first().json;\nconst dataManual = parseData(config.data_alvo);\nconst hoje = new Date();\n\nlet inicio;\nlet fim;\nlet tipoPeriodo;\nlet periodoLabel;\n\nif (dataManual) {\n inicio = dataManual;\n fim = dataManual;\n tipoPeriodo = 'manual_diario';\n periodoLabel = formatarData(inicio);\n} else if (hoje.getDay() === 1) {\n inicio = adicionarDias(hoje, -7);\n fim = adicionarDias(hoje, -1);\n tipoPeriodo = 'semanal';\n periodoLabel = `${formatarData(inicio)} a ${formatarData(fim)}`;\n} else {\n inicio = adicionarDias(hoje, -1);\n fim = adicionarDias(hoje, -1);\n tipoPeriodo = 'diario';\n periodoLabel = formatarData(inicio);\n}\n\nconst dataInicio = formatarData(inicio);\nconst dataFim = formatarData(fim);\n\nconst filtroCategorias = `\n SELECT id FROM glpi_itilcategories\n WHERE JSON_CONTAINS(ancestors_cache, '{\"7\":7}') OR id = 7\n OR JSON_CONTAINS(ancestors_cache, '{\"16\":16}') OR id = 16\n OR JSON_CONTAINS(ancestors_cache, '{\"17\":17}') OR id = 17\n OR JSON_CONTAINS(ancestors_cache, '{\"18\":18}') OR id = 18\n`;\n\nconst filtroAbertura = `date >= '${dataInicio}' AND date < DATE_ADD('${dataFim}', INTERVAL 1 DAY)`;\nconst filtroFechamento = `closedate IS NOT NULL AND closedate >= '${dataInicio}' AND closedate < DATE_ADD('${dataFim}', INTERVAL 1 DAY)`;\nconst filtroMovimentoTicket = `((t.date >= '${dataInicio}' AND t.date < DATE_ADD('${dataFim}', INTERVAL 1 DAY)) OR (t.closedate IS NOT NULL AND t.closedate >= '${dataInicio}' AND t.closedate < DATE_ADD('${dataFim}', INTERVAL 1 DAY)))`;\n\nconst query = `\nSELECT\n '${tipoPeriodo}' AS tipo_periodo,\n '${periodoLabel}' AS periodo_label,\n '${dataInicio}' AS data_inicio,\n '${dataFim}' AS data_fim,\n COALESCE(abertos.abertos, 0) AS abertos,\n COALESCE(fechados.fechados, 0) AS fechados,\n COALESCE(fechados.fechados, 0) - COALESCE(abertos.abertos, 0) AS saldo,\n COALESCE(pendentes.pendentes, 0) AS pendentes,\n COALESCE(alta_prioridade.alta_prioridade_pendentes, 0) AS alta_prioridade_pendentes,\n COALESCE(categorias.categorias, 'Sem registros') AS categorias_recorrentes,\n COALESCE(clientes.clientes, 'Sem registros') AS clientes_volume\nFROM\n (SELECT COUNT(*) AS abertos FROM glpi_tickets WHERE is_deleted = false AND ${filtroAbertura} AND itilcategories_id IN (${filtroCategorias})) abertos\nCROSS JOIN\n (SELECT COUNT(*) AS fechados FROM glpi_tickets WHERE is_deleted = false AND ${filtroFechamento} AND itilcategories_id IN (${filtroCategorias})) fechados\nCROSS JOIN\n (SELECT COUNT(*) AS pendentes FROM glpi_tickets WHERE is_deleted = false AND status NOT IN (5, 6) AND itilcategories_id IN (${filtroCategorias})) pendentes\nCROSS JOIN\n (SELECT COUNT(*) AS alta_prioridade_pendentes FROM glpi_tickets WHERE is_deleted = false AND status NOT IN (5, 6) AND priority >= 4 AND itilcategories_id IN (${filtroCategorias})) alta_prioridade\nCROSS JOIN\n (SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total) ORDER BY total DESC SEPARATOR '\\n'), 'Sem registros') AS categorias FROM (SELECT COALESCE(c.completename, c.name, 'Nao informado') AS nome, COUNT(*) AS total FROM glpi_tickets t LEFT JOIN glpi_itilcategories c ON c.id = t.itilcategories_id WHERE t.is_deleted = false AND ${filtroMovimentoTicket} AND t.itilcategories_id IN (${filtroCategorias}) GROUP BY t.itilcategories_id, c.completename, c.name ORDER BY total DESC LIMIT 5) ranking_categorias) categorias\nCROSS JOIN\n (SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total, ' chamados') ORDER BY total DESC SEPARATOR '\\n'), 'Sem registros') AS clientes FROM (SELECT COALESCE(e.completename, e.name, 'Nao informado') AS nome, COUNT(*) AS total FROM glpi_tickets t LEFT JOIN glpi_entities e ON e.id = t.entities_id WHERE t.is_deleted = false AND ${filtroMovimentoTicket} AND t.itilcategories_id IN (${filtroCategorias}) GROUP BY t.entities_id, e.completename, e.name ORDER BY total DESC LIMIT 5) ranking_clientes) clientes;`;\n\nreturn [{ json: { ...config, tipo_periodo: tipoPeriodo, periodo_label: periodoLabel, data_inicio: dataInicio, data_fim: dataFim, query } }];"
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},
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"id": "code-montar-sql-diario",
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"name": "Code - Montar SQL diario",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"position": [700, 300]
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},
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{
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"parameters": {
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"operation": "executeQuery",
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"query": "={{ $json.query }}",
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"options": {}
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},
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"id": "mysql-diario-glpi",
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"name": "MySQL - Indicadores diario GLPI",
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"type": "n8n-nodes-base.mySql",
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"typeVersion": 2.4,
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"position": [960, 300],
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"credentials": {"mySql": {"id": "", "name": "MySQL GLPI"}}
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},
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{
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"parameters": {
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"jsCode": "const row = $input.first().json;\nconst ehSemanal = row.tipo_periodo === 'semanal';\nconst titulo = ehSemanal ? '*Resumo semanal do suporte GLPI*' : '*Resumo diario do suporte GLPI*';\nconst escopo = ehSemanal ? 'Periodo do relatorio' : 'Data do relatorio';\nconst unidade = ehSemanal ? 'no periodo' : 'no dia';\n\nconst textoBase = [\n titulo,\n '',\n `${escopo}: ${row.periodo_label}`,\n '',\n '*Resumo geral*',\n `- Chamados abertos ${unidade}: ${row.abertos}`,\n `- Chamados fechados ${unidade}: ${row.fechados}`,\n `- Pendentes atuais: ${row.pendentes}`,\n `- Alta prioridade ainda pendentes: ${row.alta_prioridade_pendentes}`,\n `- Saldo fechados - abertos: ${row.saldo}`,\n '',\n '*Categorias mais recorrentes*',\n String(row.categorias_recorrentes || 'Sem registros').split('\\n').map(l => `- ${l}`).join('\\n'),\n '',\n '*Clientes com maior volume*',\n String(row.clientes_volume || 'Sem registros').split('\\n').map(l => `- ${l}`).join('\\n'),\n '',\n '*Observacao*',\n `- Chamados fechados ${unidade} podem ter sido abertos em datas anteriores.`\n].join('\\n');\n\nreturn [{ json: { ...row, texto_base: textoBase } }];"
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},
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"id": "code-preparar-diario",
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"name": "Code - Preparar indicadores",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"position": [1220, 300]
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},
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{
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"parameters": {
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"method": "POST",
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"url": "https://api.openai.com/v1/chat/completions",
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"sendHeaders": true,
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"headerParameters": {"parameters": [{"name": "Content-Type", "value": "application/json"}, {"name": "Authorization", "value": "={{ 'Bearer ' + $('Config - Diario SQL').first().json.openai_api_key }}"}]},
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"sendBody": true,
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"contentType": "json",
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"specifyBody": "json",
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"jsonBody": "={{ { model: $('Config - Diario SQL').first().json.openai_model || 'gpt-5.5', messages: [ { role: 'system', content: 'Você é um analista de suporte. Gere um resumo curto em português do Brasil para Slack. Use somente os números fornecidos.' }, { role: 'user', content: 'Dados GLPI:\n' + JSON.stringify($json) + '\n\nExplique que fechados no período podem ter sido abertos em datas anteriores. Seja objetivo.' } ] } }}",
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"options": {}
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},
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"id": "openai-diario-sql",
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"name": "OpenAI - Gerar resumo",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"position": [1480, 300],
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"continueOnFail": true,
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"retryOnFail": true,
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"maxTries": 3,
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"waitBetweenTries": 30000
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},
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{
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"parameters": {
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"jsCode": "const data = $input.first().json;\nconst textoIa = data.choices?.[0]?.message?.content;\nconst fallback = $('Code - Preparar indicadores').first().json.texto_base;\n\nreturn [{ json: { text: textoIa || fallback } }];"
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},
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"id": "code-slack-diario",
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"name": "Code - Preparar mensagem Slack",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"position": [1740, 300]
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},
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{
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"parameters": {
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"method": "POST",
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"url": "={{ $('Config - Diario SQL').first().json.slack_webhook_url }}",
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"sendBody": true,
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"contentType": "json",
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"specifyBody": "keypair",
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"bodyParameters": {"parameters": [{"name": "text", "value": "={{ $json.text }}"}]},
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"options": {}
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},
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"id": "http-slack-diario-sql",
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"name": "HTTP - Slack enviar mensagem",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"position": [2000, 300]
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}
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],
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"pinData": {},
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"connections": {
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"Manual Trigger": {"main": [[{"node": "Config - Diario SQL", "type": "main", "index": 0}]]},
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"Schedule Trigger - Dias uteis 08h": {"main": [[{"node": "Config - Diario SQL", "type": "main", "index": 0}]]},
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"Config - Diario SQL": {"main": [[{"node": "Code - Montar SQL diario", "type": "main", "index": 0}]]},
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"Code - Montar SQL diario": {"main": [[{"node": "MySQL - Indicadores diario GLPI", "type": "main", "index": 0}]]},
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"MySQL - Indicadores diario GLPI": {"main": [[{"node": "Code - Preparar indicadores", "type": "main", "index": 0}]]},
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"Code - Preparar indicadores": {"main": [[{"node": "OpenAI - Gerar resumo", "type": "main", "index": 0}]]},
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"OpenAI - Gerar resumo": {"main": [[{"node": "Code - Preparar mensagem Slack", "type": "main", "index": 0}]]},
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"Code - Preparar mensagem Slack": {"main": [[{"node": "HTTP - Slack enviar mensagem", "type": "main", "index": 0}]]}
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},
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"active": false,
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"settings": {"executionOrder": "v1"},
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"versionId": "",
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"meta": {"templateCredsSetupCompleted": false},
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"tags": []
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}
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