{
  "name": "Resumo GLPI - SQL Slack",
  "nodes": [
    {
      "parameters": {},
      "id": "manual-trigger-diario-sql",
      "name": "Manual Trigger",
      "type": "n8n-nodes-base.manualTrigger",
      "typeVersion": 1,
      "position": [180, 420]
    },
    {
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "cronExpression",
              "expression": "0 8 * * 1-5"
            }
          ]
        }
      },
      "id": "schedule-trigger-glpi-sql",
      "name": "Schedule Trigger - Dias uteis 08h",
      "type": "n8n-nodes-base.scheduleTrigger",
      "typeVersion": 1.2,
      "position": [180, 180]
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {"id": "data-alvo", "name": "data_alvo", "type": "string", "value": ""},
            {"id": "slack-webhook-url", "name": "slack_webhook_url", "type": "string", "value": "https://hooks.slack.com/services/SEU/WEBHOOK/AQUI"},
            {"id": "openai-api-key", "name": "openai_api_key", "type": "string", "value": "COLE_SUA_OPENAI_API_KEY_AQUI"},
            {"id": "openai-model", "name": "openai_model", "type": "string", "value": "gpt-5.5"}
          ]
        },
        "options": {}
      },
      "id": "config-diario-sql",
      "name": "Config - Diario SQL",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [440, 300]
    },
    {
      "parameters": {
        "jsCode": "function formatarData(data) {\n  const ano = data.getFullYear();\n  const mes = String(data.getMonth() + 1).padStart(2, '0');\n  const dia = String(data.getDate()).padStart(2, '0');\n  return `${ano}-${mes}-${dia}`;\n}\n\nfunction parseData(valor) {\n  const texto = String(valor || '').trim();\n  if (/^\\d{4}-\\d{2}-\\d{2}$/.test(texto)) {\n    const [ano, mes, dia] = texto.split('-').map(Number);\n    return new Date(ano, mes - 1, dia);\n  }\n\n  const matchPtBr = texto.match(/^(\\d{2})\\/(\\d{2})\\/(\\d{2}|\\d{4})$/);\n  if (matchPtBr) {\n    const [, dia, mes, ano] = matchPtBr;\n    const anoCompleto = Number(ano.length === 2 ? `20${ano}` : ano);\n    return new Date(anoCompleto, Number(mes) - 1, Number(dia));\n  }\n\n  return null;\n}\n\nfunction adicionarDias(data, dias) {\n  const copia = new Date(data);\n  copia.setDate(copia.getDate() + dias);\n  return copia;\n}\n\nconst config = $('Config - Diario SQL').first().json;\nconst dataManual = parseData(config.data_alvo);\nconst hoje = new Date();\n\nlet inicio;\nlet fim;\nlet tipoPeriodo;\nlet periodoLabel;\n\nif (dataManual) {\n  inicio = dataManual;\n  fim = dataManual;\n  tipoPeriodo = 'manual_diario';\n  periodoLabel = formatarData(inicio);\n} else if (hoje.getDay() === 1) {\n  inicio = adicionarDias(hoje, -7);\n  fim = adicionarDias(hoje, -1);\n  tipoPeriodo = 'semanal';\n  periodoLabel = `${formatarData(inicio)} a ${formatarData(fim)}`;\n} else {\n  inicio = adicionarDias(hoje, -1);\n  fim = adicionarDias(hoje, -1);\n  tipoPeriodo = 'diario';\n  periodoLabel = formatarData(inicio);\n}\n\nconst dataInicio = formatarData(inicio);\nconst dataFim = formatarData(fim);\n\nconst filtroCategorias = `\n  SELECT id FROM glpi_itilcategories\n  WHERE JSON_CONTAINS(ancestors_cache, '{\"7\":7}') OR id = 7\n     OR JSON_CONTAINS(ancestors_cache, '{\"16\":16}') OR id = 16\n     OR JSON_CONTAINS(ancestors_cache, '{\"17\":17}') OR id = 17\n     OR JSON_CONTAINS(ancestors_cache, '{\"18\":18}') OR id = 18\n`;\n\nconst filtroAbertura = `date >= '${dataInicio}' AND date < DATE_ADD('${dataFim}', INTERVAL 1 DAY)`;\nconst filtroFechamento = `closedate IS NOT NULL AND closedate >= '${dataInicio}' AND closedate < DATE_ADD('${dataFim}', INTERVAL 1 DAY)`;\nconst filtroMovimentoTicket = `((t.date >= '${dataInicio}' AND t.date < DATE_ADD('${dataFim}', INTERVAL 1 DAY)) OR (t.closedate IS NOT NULL AND t.closedate >= '${dataInicio}' AND t.closedate < DATE_ADD('${dataFim}', INTERVAL 1 DAY)))`;\n\nconst query = `\nSELECT\n  '${tipoPeriodo}' AS tipo_periodo,\n  '${periodoLabel}' AS periodo_label,\n  '${dataInicio}' AS data_inicio,\n  '${dataFim}' AS data_fim,\n  COALESCE(abertos.abertos, 0) AS abertos,\n  COALESCE(fechados.fechados, 0) AS fechados,\n  COALESCE(fechados.fechados, 0) - COALESCE(abertos.abertos, 0) AS saldo,\n  COALESCE(pendentes.pendentes, 0) AS pendentes,\n  COALESCE(alta_prioridade.alta_prioridade_pendentes, 0) AS alta_prioridade_pendentes,\n  COALESCE(categorias.categorias, 'Sem registros') AS categorias_recorrentes,\n  COALESCE(clientes.clientes, 'Sem registros') AS clientes_volume\nFROM\n  (SELECT COUNT(*) AS abertos FROM glpi_tickets WHERE is_deleted = false AND ${filtroAbertura} AND itilcategories_id IN (${filtroCategorias})) abertos\nCROSS JOIN\n  (SELECT COUNT(*) AS fechados FROM glpi_tickets WHERE is_deleted = false AND ${filtroFechamento} AND itilcategories_id IN (${filtroCategorias})) fechados\nCROSS JOIN\n  (SELECT COUNT(*) AS pendentes FROM glpi_tickets WHERE is_deleted = false AND status NOT IN (5, 6) AND itilcategories_id IN (${filtroCategorias})) pendentes\nCROSS JOIN\n  (SELECT COUNT(*) AS alta_prioridade_pendentes FROM glpi_tickets WHERE is_deleted = false AND status NOT IN (5, 6) AND priority >= 4 AND itilcategories_id IN (${filtroCategorias})) alta_prioridade\nCROSS JOIN\n  (SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total) ORDER BY total DESC SEPARATOR '\\n'), 'Sem registros') AS categorias FROM (SELECT COALESCE(c.completename, c.name, 'Nao informado') AS nome, COUNT(*) AS total FROM glpi_tickets t LEFT JOIN glpi_itilcategories c ON c.id = t.itilcategories_id WHERE t.is_deleted = false AND ${filtroMovimentoTicket} AND t.itilcategories_id IN (${filtroCategorias}) GROUP BY t.itilcategories_id, c.completename, c.name ORDER BY total DESC LIMIT 5) ranking_categorias) categorias\nCROSS JOIN\n  (SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total, ' chamados') ORDER BY total DESC SEPARATOR '\\n'), 'Sem registros') AS clientes FROM (SELECT COALESCE(e.completename, e.name, 'Nao informado') AS nome, COUNT(*) AS total FROM glpi_tickets t LEFT JOIN glpi_entities e ON e.id = t.entities_id WHERE t.is_deleted = false AND ${filtroMovimentoTicket} AND t.itilcategories_id IN (${filtroCategorias}) GROUP BY t.entities_id, e.completename, e.name ORDER BY total DESC LIMIT 5) ranking_clientes) clientes;`;\n\nreturn [{ json: { ...config, tipo_periodo: tipoPeriodo, periodo_label: periodoLabel, data_inicio: dataInicio, data_fim: dataFim, query } }];"
      },
      "id": "code-montar-sql-diario",
      "name": "Code - Montar SQL diario",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [700, 300]
    },
    {
      "parameters": {
        "operation": "executeQuery",
        "query": "={{ $json.query }}",
        "options": {}
      },
      "id": "mysql-diario-glpi",
      "name": "MySQL - Indicadores diario GLPI",
      "type": "n8n-nodes-base.mySql",
      "typeVersion": 2.4,
      "position": [960, 300],
      "credentials": {"mySql": {"id": "", "name": "MySQL GLPI"}}
    },
    {
      "parameters": {
        "jsCode": "const row = $input.first().json;\nconst ehSemanal = row.tipo_periodo === 'semanal';\nconst titulo = ehSemanal ? '*Resumo semanal do suporte GLPI*' : '*Resumo diario do suporte GLPI*';\nconst escopo = ehSemanal ? 'Periodo do relatorio' : 'Data do relatorio';\nconst unidade = ehSemanal ? 'no periodo' : 'no dia';\n\nconst textoBase = [\n  titulo,\n  '',\n  `${escopo}: ${row.periodo_label}`,\n  '',\n  '*Resumo geral*',\n  `- Chamados abertos ${unidade}: ${row.abertos}`,\n  `- Chamados fechados ${unidade}: ${row.fechados}`,\n  `- Pendentes atuais: ${row.pendentes}`,\n  `- Alta prioridade ainda pendentes: ${row.alta_prioridade_pendentes}`,\n  `- Saldo fechados - abertos: ${row.saldo}`,\n  '',\n  '*Categorias mais recorrentes*',\n  String(row.categorias_recorrentes || 'Sem registros').split('\\n').map(l => `- ${l}`).join('\\n'),\n  '',\n  '*Clientes com maior volume*',\n  String(row.clientes_volume || 'Sem registros').split('\\n').map(l => `- ${l}`).join('\\n'),\n  '',\n  '*Observacao*',\n  `- Chamados fechados ${unidade} podem ter sido abertos em datas anteriores.`\n].join('\\n');\n\nreturn [{ json: { ...row, texto_base: textoBase } }];"
      },
      "id": "code-preparar-diario",
      "name": "Code - Preparar indicadores",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [1220, 300]
    },
    {
      "parameters": {
        "method": "POST",
        "url": "https://api.openai.com/v1/chat/completions",
        "sendHeaders": true,
        "headerParameters": {"parameters": [{"name": "Content-Type", "value": "application/json"}, {"name": "Authorization", "value": "={{ 'Bearer ' + $('Config - Diario SQL').first().json.openai_api_key }}"}]},
        "sendBody": true,
        "contentType": "json",
        "specifyBody": "json",
        "jsonBody": "={{ { model: $('Config - Diario SQL').first().json.openai_model || 'gpt-5.5', messages: [ { role: 'system', content: 'Você é um analista de suporte. Gere um resumo curto em português do Brasil para Slack. Use somente os números fornecidos.' }, { role: 'user', content: 'Dados GLPI:\n' + JSON.stringify($json) + '\n\nExplique que fechados no período podem ter sido abertos em datas anteriores. Seja objetivo.' } ] } }}",
        "options": {}
      },
      "id": "openai-diario-sql",
      "name": "OpenAI - Gerar resumo",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [1480, 300],
      "continueOnFail": true,
      "retryOnFail": true,
      "maxTries": 3,
      "waitBetweenTries": 30000
    },
    {
      "parameters": {
        "jsCode": "const data = $input.first().json;\nconst textoIa = data.choices?.[0]?.message?.content;\nconst fallback = $('Code - Preparar indicadores').first().json.texto_base;\n\nreturn [{ json: { text: textoIa || fallback } }];"
      },
      "id": "code-slack-diario",
      "name": "Code - Preparar mensagem Slack",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [1740, 300]
    },
    {
      "parameters": {
        "method": "POST",
        "url": "={{ $('Config - Diario SQL').first().json.slack_webhook_url }}",
        "sendBody": true,
        "contentType": "json",
        "specifyBody": "keypair",
        "bodyParameters": {"parameters": [{"name": "text", "value": "={{ $json.text }}"}]},
        "options": {}
      },
      "id": "http-slack-diario-sql",
      "name": "HTTP - Slack enviar mensagem",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [2000, 300]
    }
  ],
  "pinData": {},
  "connections": {
    "Manual Trigger": {"main": [[{"node": "Config - Diario SQL", "type": "main", "index": 0}]]},
    "Schedule Trigger - Dias uteis 08h": {"main": [[{"node": "Config - Diario SQL", "type": "main", "index": 0}]]},
    "Config - Diario SQL": {"main": [[{"node": "Code - Montar SQL diario", "type": "main", "index": 0}]]},
    "Code - Montar SQL diario": {"main": [[{"node": "MySQL - Indicadores diario GLPI", "type": "main", "index": 0}]]},
    "MySQL - Indicadores diario GLPI": {"main": [[{"node": "Code - Preparar indicadores", "type": "main", "index": 0}]]},
    "Code - Preparar indicadores": {"main": [[{"node": "OpenAI - Gerar resumo", "type": "main", "index": 0}]]},
    "OpenAI - Gerar resumo": {"main": [[{"node": "Code - Preparar mensagem Slack", "type": "main", "index": 0}]]},
    "Code - Preparar mensagem Slack": {"main": [[{"node": "HTTP - Slack enviar mensagem", "type": "main", "index": 0}]]}
  },
  "active": false,
  "settings": {"executionOrder": "v1"},
  "versionId": "",
  "meta": {"templateCredsSetupCompleted": false},
  "tags": []
}