feat(v2): candidate pool SQL (admin exclusion preserved, no hard LIMIT 10) + verbatim legacy SQL for shadow mode

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

docs/superpowers/plans/2026-08-24-coordenador-glpi-v2.md

@@ -1372,7 +1372,7 @@ ORDER BY tickets_id, date ASC;
 `n8n/nodes/build-sql-candidatos.node.js` (assume `parseConfig` já inlined no escopo pelo build script, Task 12):
 
 ```js
-// @requires logic/config.js
+// @requires config.js
 const config = parseConfig($env);
 const glpiBaseUrl = String($('Config - Coordenador GLPI v2').first().json.glpi_base_url || '').replace(/\/$/, '').replace(/'/g, "''");
 

n8n/nodes/build-sql-candidatos.node.js

@@ -0,0 +1,13 @@
+// @requires config.js
+const config = parseConfig($env);
+const glpiBaseUrl = String($('Config - Coordenador GLPI v2').first().json.glpi_base_url || '').replace(/\/$/, '').replace(/'/g, "''");
+
+const queryTemplate = /* __SQL_CANDIDATOS_V2__ */;
+
+const query = queryTemplate
+  .replaceAll('{DIAS_SEM_INTERACAO_ALERTA}', String(config.diasSemInteracaoAlerta))
+  .replaceAll('{HORAS_SLA_RISCO}', String(config.horasSlaRisco))
+  .replaceAll('{GLPI_BASE_URL}', glpiBaseUrl)
+  .replaceAll('{CANDIDATE_POOL_SIZE}', String(config.candidatePoolSize));
+
+return [{ json: { query, config } }];

n8n/nodes/build-sql-candidatos.node.test.js

@@ -0,0 +1,19 @@
+const { test } = require('node:test');
+const assert = require('node:assert/strict');
+const fs = require('node:fs');
+const path = require('node:path');
+
+test('SQL de candidatos V2 preserva a exclusao administrativa do V1', () => {
+  const sql = fs.readFileSync(path.join(__dirname, '..', '..', 'sql', 'candidatos_v2_glpi.sql'), 'utf8');
+  assert.ok(sql.includes("NOT LIKE 'ADMINISTRATIVO%'"));
+  assert.ok(sql.includes("NOT LIKE 'DESENVOLVIMENTO%'"));
+  assert.ok(sql.includes("NOT LIKE 'INFRA%'"));
+  assert.ok(sql.includes('is_deleted = false'));
+  assert.ok(sql.includes('status NOT IN (5, 6)'));
+});
+
+test('SQL de candidatos V2 NAO tem mais LIMIT fixo em 10 (funil maior)', () => {
+  const sql = fs.readFileSync(path.join(__dirname, '..', '..', 'sql', 'candidatos_v2_glpi.sql'), 'utf8');
+  assert.ok(sql.includes('LIMIT {CANDIDATE_POOL_SIZE}'));
+  assert.ok(!sql.includes('LIMIT 10'));
+});

n8n/nodes/build-sql-legado.node.js

@@ -0,0 +1,11 @@
+const config = $('Config - Coordenador GLPI v2').first().json;
+const glpiBaseUrl = String(config.glpi_base_url || '').replace(/\/$/, '').replace(/'/g, "''");
+
+const queryTemplate = /* __SQL_LEGADO_V1_VERBATIM__ */;
+
+const query = queryTemplate
+  .replaceAll('{DIAS_SEM_INTERACAO_ALERTA}', '2')
+  .replaceAll('{HORAS_SLA_RISCO}', '8')
+  .replaceAll('{GLPI_BASE_URL}', glpiBaseUrl);
+
+return [{ json: { query } }];

sql/candidatos_v2_glpi.sql

@@ -0,0 +1,82 @@
+-- Candidatos V2: mesma base/exclusao do V1, sem corte em blocos.
+-- Parametros substituidos pelo node: {DIAS_SEM_INTERACAO_ALERTA} {HORAS_SLA_RISCO} {GLPI_BASE_URL} {CANDIDATE_POOL_SIZE}
+
+WITH ultima_interacao AS (
+    SELECT tickets_id, MAX(data_interacao) AS ultima_interacao_em
+    FROM (
+        SELECT tickets_id, MAX(data_interacao) AS data_interacao
+        FROM (
+            SELECT items_id AS tickets_id, date AS data_interacao FROM glpi_itilfollowups WHERE itemtype = 'Ticket' AND is_private = 0
+            UNION ALL
+            SELECT items_id AS tickets_id, date_mod AS data_interacao FROM glpi_itilfollowups WHERE itemtype = 'Ticket' AND is_private = 0
+            UNION ALL
+            SELECT items_id AS tickets_id, date_creation AS data_interacao FROM glpi_itilfollowups WHERE itemtype = 'Ticket' AND is_private = 0
+        ) followup_datas
+        WHERE data_interacao IS NOT NULL
+        GROUP BY tickets_id
+        UNION ALL
+        SELECT tickets_id, MAX(data_interacao) AS data_interacao
+        FROM (
+            SELECT tickets_id, date AS data_interacao FROM glpi_tickettasks
+            UNION ALL
+            SELECT tickets_id, date_mod AS data_interacao FROM glpi_tickettasks
+            UNION ALL
+            SELECT tickets_id, date_creation AS data_interacao FROM glpi_tickettasks
+        ) task_datas
+        WHERE data_interacao IS NOT NULL
+        GROUP BY tickets_id
+    ) interacoes
+    GROUP BY tickets_id
+), tecnicos AS (
+    SELECT tu.tickets_id,
+        GROUP_CONCAT(TRIM(CONCAT(COALESCE(u.firstname, ''), ' ', COALESCE(u.realname, u.name))) SEPARATOR ', ') AS tecnicos
+    FROM glpi_tickets_users tu
+    LEFT JOIN glpi_users u ON u.id = tu.users_id
+    WHERE tu.type = 2
+    GROUP BY tu.tickets_id
+), chamados_base AS (
+    SELECT
+        t.id, t.name AS titulo, t.status,
+        CASE t.status WHEN 1 THEN 'Novo' WHEN 2 THEN 'Em atendimento' WHEN 3 THEN 'Planejado' WHEN 4 THEN 'Pendente' ELSE CONCAT('Status ', t.status) END AS status_nome,
+        t.date AS aberto_em, t.date_mod AS modificado_em, t.time_to_resolve AS sla_resolver_ate,
+        t.priority, t.urgency, t.impact,
+        COALESCE(e.completename, e.name, 'Nao informado') AS entidade,
+        COALESCE(c.completename, c.name, 'Sem categoria') AS categoria,
+        COALESCE(tecnicos.tecnicos, 'Sem tecnico atribuido') AS tecnico_atribuido,
+        GREATEST(COALESCE(ultima_interacao.ultima_interacao_em, '1970-01-01 00:00:00'), COALESCE(t.date_mod, '1970-01-01 00:00:00'), COALESCE(t.date, '1970-01-01 00:00:00')) AS ultima_interacao_em,
+        TIMESTAMPDIFF(DAY, t.date, NOW()) AS dias_aberto,
+        GREATEST(TIMESTAMPDIFF(DAY, GREATEST(COALESCE(ultima_interacao.ultima_interacao_em, '1970-01-01 00:00:00'), COALESCE(t.date_mod, '1970-01-01 00:00:00'), COALESCE(t.date, '1970-01-01 00:00:00')), NOW()), 0) AS dias_sem_interacao,
+        TIMESTAMPDIFF(HOUR, NOW(), t.time_to_resolve) AS horas_ate_sla,
+        CASE WHEN t.time_to_resolve IS NOT NULL AND t.time_to_resolve < NOW() THEN 1 ELSE 0 END AS sla_vencido,
+        CASE WHEN t.time_to_resolve IS NOT NULL AND t.time_to_resolve >= NOW() AND TIMESTAMPDIFF(HOUR, NOW(), t.time_to_resolve) <= {HORAS_SLA_RISCO} THEN 1 ELSE 0 END AS sla_em_risco,
+        CASE WHEN tecnicos.tecnicos IS NULL THEN 1 ELSE 0 END AS sem_tecnico,
+        CONCAT('{GLPI_BASE_URL}', '/front/ticket.form.php?id=', t.id) AS link_glpi
+    FROM glpi_tickets t
+    LEFT JOIN glpi_entities e ON e.id = t.entities_id
+    LEFT JOIN glpi_itilcategories c ON c.id = t.itilcategories_id
+    LEFT JOIN ultima_interacao ON ultima_interacao.tickets_id = t.id
+    LEFT JOIN tecnicos ON tecnicos.tickets_id = t.id
+    WHERE t.is_deleted = false
+      AND t.status NOT IN (5, 6)
+      AND COALESCE(c.completename, c.name, '') NOT LIKE 'ADMINISTRATIVO%'
+      AND COALESCE(c.completename, c.name, '') NOT LIKE 'DESENVOLVIMENTO%'
+      AND COALESCE(c.completename, c.name, '') NOT LIKE 'INFRA%'
+), chamados_ranked AS (
+    SELECT
+        id, titulo, status, status_nome, aberto_em, modificado_em, ultima_interacao_em,
+        dias_aberto, dias_sem_interacao, sla_resolver_ate, horas_ate_sla, sla_vencido, sla_em_risco,
+        priority AS prioridade, urgency AS urgencia, impact AS impacto,
+        entidade, categoria, tecnico_atribuido, sem_tecnico, link_glpi,
+        (
+            CASE WHEN sla_vencido = 1 THEN 100 ELSE 0 END
+            + CASE WHEN sla_em_risco = 1 THEN 45 ELSE 0 END
+            + CASE WHEN dias_sem_interacao >= 7 THEN 35 WHEN dias_sem_interacao >= 3 THEN 25 WHEN dias_sem_interacao >= {DIAS_SEM_INTERACAO_ALERTA} THEN 10 ELSE 0 END
+            + LEAST(dias_aberto, 30)
+            + (priority * 8) + (urgency * 5) + (impact * 5)
+            + CASE WHEN sem_tecnico = 1 THEN 25 ELSE 0 END
+        ) AS score_criticidade
+    FROM chamados_base
+)
+SELECT * FROM chamados_ranked
+ORDER BY score_criticidade DESC, sla_vencido DESC, dias_sem_interacao DESC, dias_aberto DESC
+LIMIT {CANDIDATE_POOL_SIZE};

sql/contexto_followups_glpi.sql

@@ -0,0 +1,5 @@
+-- Followups publicos dos candidatos (IDs interpolados pelo node, validados como inteiros).
+SELECT items_id AS tickets_id, id, date, content AS texto
+FROM glpi_itilfollowups
+WHERE itemtype = 'Ticket' AND is_private = 0 AND items_id IN ({IDS})
+ORDER BY items_id, date ASC;

sql/contexto_tarefas_glpi.sql

@@ -0,0 +1,6 @@
+-- Tarefas dos candidatos. Coluna de status a confirmar via DESCRIBE glpi_tickettasks
+-- quando a credencial MySQL estiver disponivel (Task 14) -- ver nota no plano.
+SELECT tickets_id, id, date, state AS status, content AS texto
+FROM glpi_tickettasks
+WHERE tickets_id IN ({IDS})
+ORDER BY tickets_id, date ASC;