51 lines
1.8 KiB
JavaScript
51 lines
1.8 KiB
JavaScript
const ONE_DAY_MS = 24 * 60 * 60 * 1000;
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const BLOCKING_CLASSIFICATIONS = new Set([
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'WAITING_REQUESTER', 'WAITING_VENDOR', 'SCHEDULED', 'DEPENDENCY_BLOCKED',
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]);
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function isCriticalOverride(ticket) {
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return Boolean(ticket.sla_vencido) && Number(ticket.prioridade) >= 4;
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}
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function computeCooldown({ ticket, classification, contextChanged, memory, now, config }) {
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const consecutiveDaysSent = memory ? Number(memory.consecutive_days_sent || 0) : 0;
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const lastSentAt = memory ? memory.last_sent_at : null;
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const nextReviewAt = memory ? memory.next_review_at : null;
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const critical = isCriticalOverride(ticket);
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let blocked = false;
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let penalty = 0;
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let reason = 'ok';
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let breakCooldown = false;
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if (classification === 'NEEDS_COORDINATION') {
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blocked = true;
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reason = 'needs_coordination';
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} else if (nextReviewAt != null && now < nextReviewAt && !contextChanged) {
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blocked = true;
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reason = 'waiting_next_review';
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} else if (BLOCKING_CLASSIFICATIONS.has(classification) && !contextChanged) {
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blocked = true;
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reason = `blocked_${classification.toLowerCase()}`;
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}
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const sentRecently = lastSentAt != null && (now - lastSentAt) < ONE_DAY_MS * 1.5;
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if (!contextChanged && sentRecently && consecutiveDaysSent > 0) {
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const perDayBase = classification === 'ACTIONABLE_NOW' || classification === 'UNASSIGNED_ACTIONABLE' ? 10 : 15;
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penalty = Math.min(90, perDayBase * consecutiveDaysSent);
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if (!blocked) reason = 'repeat_no_change';
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}
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if (blocked && critical && classification !== 'NEEDS_COORDINATION') {
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breakCooldown = true;
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blocked = false;
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penalty = Math.round(penalty / 2);
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reason = `${reason}_override_critical`;
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}
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return { blocked, penalty, reason, breakCooldown, consecutiveDaysSent };
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}
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module.exports = { computeCooldown, isCriticalOverride, BLOCKING_CLASSIFICATIONS };
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