55 lines
2.2 KiB
JavaScript
55 lines
2.2 KiB
JavaScript
const { computeCooldown } = require('./cooldown');
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const CLASSIFICATION_BASE_POINTS = {
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ACTIONABLE_NOW: 200,
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UNASSIGNED_ACTIONABLE: 180,
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WAITING_APPROVAL: 40,
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INSUFFICIENT_CONTEXT: 0,
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WAITING_REQUESTER: -150,
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WAITING_VENDOR: -150,
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DEPENDENCY_BLOCKED: -150,
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PROJECT_LONG_TERM: -120,
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DUPLICATE_OR_OBSOLETE: -200,
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SCHEDULED: -1000,
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NEEDS_COORDINATION: -1000,
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};
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function computeScore({ ticket, aiClassification, memory, contextChanged, config, now }) {
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const classification = aiClassification.classification;
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const cooldown = computeCooldown({ ticket, classification, contextChanged, memory, now, config });
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const baseline = Math.min(Number(ticket.score_criticidade) || 0, 150) * 0.4;
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const semTecnicoBonus = ticket.sem_tecnico ? 30 : 0;
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let actionabilityPoints = 0;
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if (!aiClassification.is_fallback) {
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actionabilityPoints = CLASSIFICATION_BASE_POINTS[classification] ?? 0;
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if (actionabilityPoints > 0 && Number(aiClassification.confidence) < config.aiConfidenceThreshold) {
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actionabilityPoints /= 2;
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}
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}
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const scheduledNotDue = classification === 'SCHEDULED';
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const excludedFromTop10 = cooldown.blocked || classification === 'NEEDS_COORDINATION' || scheduledNotDue;
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const total = baseline + semTecnicoBonus + actionabilityPoints - cooldown.penalty;
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let group = 'ranking_geral';
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const actionableIsh = classification === 'ACTIONABLE_NOW' || classification === 'UNASSIGNED_ACTIONABLE' || aiClassification.is_fallback;
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if (actionableIsh && ticket.sla_vencido && (ticket.prioridade >= 4 || ticket.urgencia >= 4)) group = 'critico_acionavel';
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else if (actionableIsh && ticket.sem_tecnico) group = 'sem_tecnico';
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else if (actionableIsh && ticket.sla_vencido) group = 'sla_vencido_acionavel';
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else if (actionableIsh && ticket.dias_sem_interacao <= 2) group = 'quick_win';
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return {
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score: Math.round(total * 100) / 100,
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group,
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excludedFromTop10,
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exclusionReason: excludedFromTop10 ? (scheduledNotDue ? 'scheduled_not_due' : cooldown.reason) : null,
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breakdown: { baseline, semTecnicoBonus, actionabilityPoints, cooldownPenalty: cooldown.penalty },
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cooldown,
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};
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}
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module.exports = { computeScore, CLASSIFICATION_BASE_POINTS };
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