GustavoandClaude Sonnet 5
34f61abc3b
applyFallbackPolicy (new, in logic/cooldown.js alongside the isCriticalOverride it reuses) is now the single place that decides whether an AI_FALLBACK or INSUFFICIENT_CONTEXT ticket can enter the Top10: blocked by default, let through only via an explicit critical override (SLA vencido + prioridade/ urgencia alta, OR sem_tecnico + prioridade/urgencia alta -- isCriticalOverride extended to cover both, previously only covered SLA+priority). score.js calls this policy and sets excludedFromTop10/exclusionReason/decisionReason accordingly, with an auditable *_critical_override or *_no_override reason. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
71 lines
3.0 KiB
JavaScript
71 lines
3.0 KiB
JavaScript
const { computeCooldown, applyFallbackPolicy } = require('./cooldown');
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const CLASSIFICATION_BASE_POINTS = {
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ACTIONABLE_NOW: 200,
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UNASSIGNED_ACTIONABLE: 180,
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WAITING_APPROVAL: 40,
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INSUFFICIENT_CONTEXT: 0,
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WAITING_REQUESTER: -150,
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WAITING_VENDOR: -150,
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DEPENDENCY_BLOCKED: -150,
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PROJECT_LONG_TERM: -120,
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DUPLICATE_OR_OBSOLETE: -200,
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SCHEDULED: -1000,
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NEEDS_COORDINATION: -1000,
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AI_FALLBACK: 0,
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};
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function computeScore({ ticket, aiClassification, memory, contextChanged, config, now }) {
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const classification = aiClassification.classification;
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const cooldown = computeCooldown({ ticket, classification, contextChanged, memory, now, config });
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// AI_FALLBACK (nunca analisado) e INSUFFICIENT_CONTEXT (analisado, sem evidencia) nao
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// disputam o Top10 normalmente -- so entram por excecao deterministica forte, decidida em
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// um so lugar (logic/cooldown.js -> applyFallbackPolicy).
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const fallbackPolicy = applyFallbackPolicy({ aiClassification, ticket });
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const baseline = Math.min(Number(ticket.score_criticidade) || 0, 150) * 0.4;
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const semTecnicoBonus = ticket.sem_tecnico ? 30 : 0;
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let actionabilityPoints = 0;
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if (!aiClassification.is_fallback) {
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actionabilityPoints = CLASSIFICATION_BASE_POINTS[classification] ?? 0;
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if (actionabilityPoints > 0 && Number(aiClassification.confidence) < config.aiConfidenceThreshold) {
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actionabilityPoints /= 2;
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}
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}
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const scheduledNotDue = classification === 'SCHEDULED';
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const excludedFromTop10 = cooldown.blocked || classification === 'NEEDS_COORDINATION' || scheduledNotDue || fallbackPolicy.blocked;
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const total = baseline + semTecnicoBonus + actionabilityPoints - cooldown.penalty;
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let group = 'ranking_geral';
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const actionableIsh = classification === 'ACTIONABLE_NOW' || classification === 'UNASSIGNED_ACTIONABLE' || aiClassification.is_fallback;
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if (actionableIsh && ticket.sla_vencido && (ticket.prioridade >= 4 || ticket.urgencia >= 4)) group = 'critico_acionavel';
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else if (actionableIsh && ticket.sem_tecnico) group = 'sem_tecnico';
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else if (actionableIsh && ticket.sla_vencido) group = 'sla_vencido_acionavel';
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else if (actionableIsh && ticket.dias_sem_interacao <= 2) group = 'quick_win';
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let exclusionReason = null;
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if (excludedFromTop10) {
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if (scheduledNotDue) exclusionReason = 'scheduled_not_due';
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else if (classification === 'NEEDS_COORDINATION') exclusionReason = 'needs_coordination';
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else if (fallbackPolicy.blocked) exclusionReason = fallbackPolicy.decisionReason;
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else exclusionReason = cooldown.reason;
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}
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return {
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score: Math.round(total * 100) / 100,
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group,
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excludedFromTop10,
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exclusionReason,
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// decisionReason fica preenchido mesmo quando NAO excluido (ex.: *_critical_override),
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// pra ficar auditavel por que um AI_FALLBACK/INSUFFICIENT_CONTEXT furou a regra.
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decisionReason: fallbackPolicy.decisionReason,
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breakdown: { baseline, semTecnicoBonus, actionabilityPoints, cooldownPenalty: cooldown.penalty },
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cooldown,
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};
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}
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module.exports = { computeScore, CLASSIFICATION_BASE_POINTS };
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