SLACK_COORD_RELATORIO/relatorio/sql/indicadores_diario_glpi.sql

-- Query base por periodo. No workflow N8N, as datas sao substituidas dinamicamente.
-- Regra:
-- - abertos: glpi_tickets.date entre DATA_INICIO e DATA_FIM
-- - fechados: glpi_tickets.closedate entre DATA_INICIO e DATA_FIM
-- - fechados podem ter sido abertos em dias/semanas anteriores
-- - categorias filtradas pelas arvores 7, 16, 17 e 18

SELECT
    '{DATA_INICIO}' AS data_inicio,
    '{DATA_FIM}' AS data_fim,
    COALESCE(abertos.abertos, 0) AS abertos,
    COALESCE(fechados.fechados, 0) AS fechados,
    COALESCE(fechados.fechados, 0) - COALESCE(abertos.abertos, 0) AS saldo,
    COALESCE(pendentes.pendentes, 0) AS pendentes,
    COALESCE(alta_prioridade.alta_prioridade_pendentes, 0) AS alta_prioridade_pendentes,
    COALESCE(categorias.categorias, 'Sem registros') AS categorias_recorrentes,
    COALESCE(clientes.clientes, 'Sem registros') AS clientes_volume
FROM
    (
        SELECT COUNT(*) AS abertos
        FROM glpi_tickets
        WHERE is_deleted = false
          AND date >= '{DATA_INICIO}'
          AND date < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY)
          AND itilcategories_id IN (
              SELECT id FROM glpi_itilcategories
              WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                 OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                 OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                 OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
          )
    ) abertos
CROSS JOIN
    (
        SELECT COUNT(*) AS fechados
        FROM glpi_tickets
        WHERE closedate IS NOT NULL
          AND is_deleted = false
          AND closedate >= '{DATA_INICIO}'
          AND closedate < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY)
          AND itilcategories_id IN (
              SELECT id FROM glpi_itilcategories
              WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                 OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                 OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                 OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
          )
    ) fechados
CROSS JOIN
    (
        SELECT COUNT(*) AS pendentes
        FROM glpi_tickets
        WHERE is_deleted = false
          AND status NOT IN (5, 6)
          AND itilcategories_id IN (
              SELECT id FROM glpi_itilcategories
              WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                 OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                 OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                 OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
          )
    ) pendentes
CROSS JOIN
    (
        SELECT COUNT(*) AS alta_prioridade_pendentes
        FROM glpi_tickets
        WHERE is_deleted = false
          AND status NOT IN (5, 6)
          AND priority >= 4
          AND itilcategories_id IN (
              SELECT id FROM glpi_itilcategories
              WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                 OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                 OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                 OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
          )
    ) alta_prioridade
CROSS JOIN
    (
        SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total) ORDER BY total DESC SEPARATOR '\n'), 'Sem registros') AS categorias
        FROM (
            SELECT COALESCE(c.completename, c.name, 'Nao informado') AS nome, COUNT(*) AS total
            FROM glpi_tickets t
            LEFT JOIN glpi_itilcategories c ON c.id = t.itilcategories_id
            WHERE t.is_deleted = false
              AND (
                  (t.date >= '{DATA_INICIO}' AND t.date < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY))
                  OR (t.closedate IS NOT NULL AND t.closedate >= '{DATA_INICIO}' AND t.closedate < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY))
              )
              AND t.itilcategories_id IN (
                  SELECT id FROM glpi_itilcategories
                  WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                     OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                     OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                     OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
              )
            GROUP BY t.itilcategories_id, c.completename, c.name
            ORDER BY total DESC
            LIMIT 5
        ) ranking_categorias
    ) categorias
CROSS JOIN
    (
        SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total, ' chamados') ORDER BY total DESC SEPARATOR '\n'), 'Sem registros') AS clientes
        FROM (
            SELECT COALESCE(e.completename, e.name, 'Nao informado') AS nome, COUNT(*) AS total
            FROM glpi_tickets t
            LEFT JOIN glpi_entities e ON e.id = t.entities_id
            WHERE t.is_deleted = false
              AND (
                  (t.date >= '{DATA_INICIO}' AND t.date < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY))
                  OR (t.closedate IS NOT NULL AND t.closedate >= '{DATA_INICIO}' AND t.closedate < DATE_ADD('{DATA_FIM}', INTERVAL 1 DAY))
              )
              AND t.itilcategories_id IN (
                  SELECT id FROM glpi_itilcategories
                  WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
                     OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
                     OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
                     OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
              )
            GROUP BY t.entities_id, e.completename, e.name
            ORDER BY total DESC
            LIMIT 5
        ) ranking_clientes
    ) clientes;