Files
SLACK_COORD_RELATORIO/logic/config.js
T
GustavoandClaude Sonnet 5 482b7ef48e fix(v2): redefine AI actionability semantics + version the classifier (AI_CLASSIFIER_VERSION)
Production-readiness cycle. Classifier was excessively conservative (real
Run A: ACTIONABLE_NOW/UNASSIGNED_ACTIONABLE both 0) and made concrete
semantic mistakes on real tickets:
- #34419: technician "Rafael Brito" (internal) classified as WAITING_VENDOR
  waiting_for -- an internal technician is not a vendor.
- #37389: ticket had concrete open tasks ("Realizar um inventário das
  máquinas", "Alinhar o dia...") but was classified INSUFFICIENT_CONTEXT.
- Generic next_action ("Revisar chamado") repeated across unrelated
  tickets, proving nothing about real actionability.

Rewrote the system prompt (n8n/nodes/prepare-ai-prompt.node.js) with:
practical actionability definition ("suporte consegue fazer algo util
agora", explicit inclusion list); contatar-vs-aguardar distinction with
examples; WAITING_* requires positive evidence (action already taken AND
external dependency still open); technician-vs-vendor distinction citing
the TECNICO context field; STATUS Planejado alone != blocked/scheduled;
SCHEDULED requires an explicit date/window; mandatory chronological
interpretation (most recent apontamento wins over a superseded old
blocker); next_action must be concrete, with explicit accepted/rejected
examples; INSUFFICIENT_CONTEXT bar raised (ask "is there a diagnostic
step available even without full info" first).
n8n/nodes/prepare-ai-prompt.node.test.js: 10 new tests asserting each
rule's text is still present in the prompt (deterministic proxy --
behavioral proof comes from the real DEV run, inspected manually).

logic/classification.js: added AI_CLASSIFIER_VERSION=3 (stamped on every
valid classification); added a deterministic safety net (not just a
prompt hope) -- isWaitingForInternalTechnician() rejects WAITING_VENDOR
when waiting_for matches the ticket's own TECNICO field, routing to a new
fallback_reason 'ai_semantic_conflict' instead of accepting a known-wrong
semantic classification; added next_action genericness rejection
(isGenericNextAction) for ACTIONABLE_NOW/UNASSIGNED_ACTIONABLE only.
n8n/nodes/validate-ai-response.node.js: now passes the ticket into
validateAiClassification() so the technician guard has the facts it needs.

logic/cache.js: added buildCacheKey(contextHash, classifierVersion) ->
"<hash>:v<version>", stored in the same last_context_hash column (no
schema migration) -- bumping AI_CLASSIFIER_VERSION now forces a cache
miss on every ticket without manually clearing the Data Table.
n8n/nodes/decide-needs-ai.node.js / prepare-memoria-analise-record.node.js
updated to compute/persist the composite key.

logic/config.js: AI_MAX_CANDIDATES default raised 30->60 (now equals
CANDIDATE_POOL_SIZE) -- no candidate should go unanalyzed by an
artificial cap now that Run B already proved the cache makes repeat runs
cheap; AI_FALLBACK stays reserved for real provider failures. Also added
SEND_ENABLED (default false) and ENVIRONMENT config fields for the real
Slack send gate (used by logic/slack.js, next commit).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-08-24 20:49:54 -03:00

40 lines
1.7 KiB
JavaScript

function toBool(value, defaultValue) {
if (value === undefined || value === null || value === '') return defaultValue;
return String(value).toLowerCase() !== 'false';
}
function toNumber(value, defaultValue) {
const n = Number(value);
return Number.isFinite(n) ? n : defaultValue;
}
function parseConfig(env) {
const e = env || {};
return {
aiEnabled: toBool(e.AI_ENABLED, true),
aiProvider: e.AI_PROVIDER || 'openai',
aiModel: e.AI_MODEL || 'gpt-4o-mini',
candidatePoolSize: toNumber(e.CANDIDATE_POOL_SIZE, 60),
// Igual a candidatePoolSize por padrao -- nenhum candidato elegivel deve ficar sem
// analise semantica por um cap artificial (missao "finalizacao para producao", secao
// 13). AI_FALLBACK fica reservado para falha real de provider/timeout, nao para
// economia de chamadas dentro de um pool que o cache ja deixou barato de repetir.
aiMaxCandidates: toNumber(e.AI_MAX_CANDIDATES, 60),
topN: Math.min(toNumber(e.TOP_N, 10), 10),
cooldownDays: toNumber(e.COOLDOWN_DAYS, 1),
aiConfidenceThreshold: toNumber(e.AI_CONFIDENCE_THRESHOLD, 0.6),
aiMaxContextChars: toNumber(e.AI_MAX_CONTEXT_CHARS, 4000),
devMode: toBool(e.DEV_MODE, true),
shadowMode: toBool(e.SHADOW_MODE, true),
diasSemInteracaoAlerta: toNumber(e.DIAS_SEM_INTERACAO_ALERTA, 2),
horasSlaRisco: toNumber(e.HORAS_SLA_RISCO, 8),
// Gate explicito de envio real -- nunca depende de editar codigo pra habilitar/desabilitar
// (missao "finalizacao para producao", secao 22). Default false: so quem liga
// explicitamente no Config node manda mensagem de verdade.
environment: e.ENVIRONMENT || 'dev',
sendEnabled: toBool(e.SEND_ENABLED, false),
};
}
module.exports = { parseConfig, toBool, toNumber };