GustavoandClaude Sonnet 5
00a42db269
Fallback (ai_disabled, ai_error, invalid_json, ai_max_candidates_cap -- any candidate the AI never actually analyzed) now produces classification 'AI_FALLBACK', an explicit technical state that is never part of the 11-class enum sent to OpenAI (the AI itself can never legitimately return it). Previously it silently claimed ACTIONABLE_NOW with confidence 0, which made unanalyzed tickets indistinguishable from genuinely confirmed ones at the classification-label level. Also normalizes blocker_type/waiting_for when the model returns the literal string "null"/"none"/"n/a"/"" instead of JSON null -- done once, in the validation layer (logic/classification.js), not scattered around the workflow. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
26 lines
1006 B
JavaScript
26 lines
1006 B
JavaScript
// AI_FALLBACK e um estado tecnico: significa "a IA nunca analisou este chamado" (erro,
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// timeout, IA desligada, JSON invalido, ou cortado pelo limite de AI_MAX_CANDIDATES). NAO e
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// uma conclusao da IA -- por isso nunca usa uma das 11 classes que a IA pode retornar
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// (ver logic/classification.js). Politica de elegibilidade fica centralizada em
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// logic/cooldown.js (applyFallbackPolicy), nao aqui.
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const AI_FALLBACK_CLASSIFICATION = 'AI_FALLBACK';
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function buildFallbackClassification(reason) {
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return {
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classification: AI_FALLBACK_CLASSIFICATION,
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actionable_today: false,
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confidence: 0,
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blocker_type: null,
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waiting_for: null,
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next_action: 'Revisar chamado manualmente (nao analisado pela IA)',
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suggested_action_type: 'manual_review',
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business_risk: 'medium',
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reason: `Fallback deterministico: ${reason}`,
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evidence: [],
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is_fallback: true,
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fallback_reason: reason,
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};
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}
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module.exports = { buildFallbackClassification, AI_FALLBACK_CLASSIFICATION };
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