context.normalizeTicket now runs normalizeGlpiText on titulo, descricao
(new field, sourced from glpi_tickets.content -- never fetched before),
and every followup/task texto. buildAiContextText restructured into
delimited sections (TITULO / DESCRICAO ORIGINAL / STATUS-TECNICO-GRUPO /
FOLLOW-UPS / TAREFAS) instead of one flat string.
hash.buildContextFingerprint now includes titulo/descricao and the
normalized followup/task texto (previously only id/date/status), so:
(a) the same content encoded differently (HTML vs escaped entities)
produces the same hash, and (b) editing a followup's actual content
(same id/date) is now detected as a real context change -- previously
silently invisible to the hash.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
GustavoandClaude Sonnet 5