feat(v2): normalize GLPI text before context/hash, add real ticket description

context.normalizeTicket now runs normalizeGlpiText on titulo, descricao
(new field, sourced from glpi_tickets.content -- never fetched before),
and every followup/task texto. buildAiContextText restructured into
delimited sections (TITULO / DESCRICAO ORIGINAL / STATUS-TECNICO-GRUPO /
FOLLOW-UPS / TAREFAS) instead of one flat string.

hash.buildContextFingerprint now includes titulo/descricao and the
normalized followup/task texto (previously only id/date/status), so:
(a) the same content encoded differently (HTML vs escaped entities)
produces the same hash, and (b) editing a followup's actual content
(same id/date) is now detected as a real context change -- previously
silently invisible to the hash.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

logic/context.test.js

@@ -4,7 +4,7 @@ const { normalizeTicket, buildAiContextText, truncate } = require('./context');
 
 function rawRow(overrides) {
   return Object.assign({
-    id: '38611', titulo: '  Colocar   etiqueta sala 03  ', status: '2', status_nome: 'Em atendimento',
+    id: '38611', titulo: '  Colocar   etiqueta sala 03  ', descricao: '<p>Descricao original do chamado</p>', status: '2', status_nome: 'Em atendimento',
     aberto_em: '2026-08-01 08:00:00', ultima_interacao_em: '2026-08-22 08:00:00',
     dias_aberto: '23', dias_sem_interacao: '2', sla_vencido: '1', sla_em_risco: '0', horas_ate_sla: null,
     prioridade: '3', urgencia: '3', impacto: '3', entidade: 'Matriz', categoria: 'Facilities',
@@ -16,7 +16,7 @@ function rawRow(overrides) {
 test('normalizeTicket converte tipos e booleans 0/1', () => {
   const t = normalizeTicket(rawRow({}), { followups: [], tasks: [] });
   assert.equal(t.id, 38611);
-  assert.equal(t.titulo, '  Colocar   etiqueta sala 03  ');
+  assert.equal(t.titulo, 'Colocar etiqueta sala 03');
   assert.equal(t.sla_vencido, true);
   assert.equal(t.sla_em_risco, false);
   assert.equal(t.sem_tecnico, true);
@@ -24,6 +24,20 @@ test('normalizeTicket converte tipos e booleans 0/1', () => {
   assert.deepEqual(t.followups, []);
 });
 
+test('normalizeTicket normaliza HTML da descricao', () => {
+  const t = normalizeTicket(rawRow({}), { followups: [], tasks: [] });
+  assert.equal(t.descricao, 'Descricao original do chamado');
+});
+
+test('normalizeTicket normaliza HTML de followups e tarefas', () => {
+  const t = normalizeTicket(rawRow({}), {
+    followups: [{ id: 1, date: '2026-08-20', texto: '&#60;p&#62;Aguardando retorno&#60;/p&#62;' }],
+    tasks: [{ id: 1, date: '2026-08-19', status: 1, texto: '<p>Tarefa concluida</p>' }],
+  });
+  assert.equal(t.followups[0].texto, 'Aguardando retorno');
+  assert.equal(t.tasks[0].texto, 'Tarefa concluida');
+});
+
 test('truncate corta e adiciona reticencias', () => {
   const long = 'a'.repeat(50);
   assert.equal(truncate(long, 10), `${'a'.repeat(7)}...`);
@@ -39,3 +53,18 @@ test('buildAiContextText respeita o orcamento de caracteres', () => {
   assert.ok(text.length <= 300);
   assert.ok(text.includes('#38611'));
 });
+
+test('buildAiContextText tem secoes delimitadas: titulo, descricao, follow-ups, tarefas', () => {
+  const t = normalizeTicket(rawRow({}), {
+    followups: [{ id: 1, date: '2026-08-20', texto: 'Aguardando resposta' }],
+    tasks: [{ id: 1, date: '2026-08-19', status: 1, texto: 'Tarefa feita' }],
+  });
+  const text = buildAiContextText(t, 4000);
+  assert.ok(text.includes('TITULO'));
+  assert.ok(text.includes('DESCRICAO ORIGINAL'));
+  assert.ok(text.includes('Descricao original do chamado'));
+  assert.ok(text.includes('FOLLOW-UPS'));
+  assert.ok(text.includes('Aguardando resposta'));
+  assert.ok(text.includes('TAREFAS'));
+  assert.ok(text.includes('Tarefa feita'));
+});