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Initial GLPI daily report workflow

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Automacao GLPI
2026-07-04 23:58:38 -03:00
commit 9472e784a6
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sql/indicadores_diario_glpi.sql
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-- Query diaria base. No workflow N8N, a data alvo e substituida dinamicamente.
-- Regra:
-- - abertos: glpi_tickets.date na data alvo
-- - fechados: glpi_tickets.closedate na data alvo
-- - fechados podem ter sido abertos em dias/semanas anteriores
-- - categorias filtradas pelas arvores 7, 16, 17 e 18
SELECT
'{DATA_ALVO}' AS data_alvo,
COALESCE(abertos.abertos, 0) AS abertos,
COALESCE(fechados.fechados, 0) AS fechados,
COALESCE(fechados.fechados, 0) - COALESCE(abertos.abertos, 0) AS saldo,
COALESCE(pendentes.pendentes, 0) AS pendentes,
COALESCE(alta_prioridade.alta_prioridade_pendentes, 0) AS alta_prioridade_pendentes,
COALESCE(categorias.categorias, 'Sem registros') AS categorias_recorrentes,
COALESCE(clientes.clientes, 'Sem registros') AS clientes_volume
FROM
(
SELECT COUNT(*) AS abertos
FROM glpi_tickets
WHERE is_deleted = false
AND DATE(date) = '{DATA_ALVO}'
AND itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
) abertos
CROSS JOIN
(
SELECT COUNT(*) AS fechados
FROM glpi_tickets
WHERE closedate IS NOT NULL
AND is_deleted = false
AND DATE(closedate) = '{DATA_ALVO}'
AND itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
) fechados
CROSS JOIN
(
SELECT COUNT(*) AS pendentes
FROM glpi_tickets
WHERE is_deleted = false
AND status NOT IN (5, 6)
AND itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
) pendentes
CROSS JOIN
(
SELECT COUNT(*) AS alta_prioridade_pendentes
FROM glpi_tickets
WHERE is_deleted = false
AND status NOT IN (5, 6)
AND priority >= 4
AND itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
) alta_prioridade
CROSS JOIN
(
SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total) ORDER BY total DESC SEPARATOR '\n'), 'Sem registros') AS categorias
FROM (
SELECT COALESCE(c.completename, c.name, 'Nao informado') AS nome, COUNT(*) AS total
FROM glpi_tickets t
LEFT JOIN glpi_itilcategories c ON c.id = t.itilcategories_id
WHERE t.is_deleted = false
AND (DATE(t.date) = '{DATA_ALVO}' OR DATE(t.closedate) = '{DATA_ALVO}')
AND t.itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
GROUP BY t.itilcategories_id, c.completename, c.name
ORDER BY total DESC
LIMIT 5
) ranking_categorias
) categorias
CROSS JOIN
(
SELECT COALESCE(GROUP_CONCAT(CONCAT(nome, ': ', total, ' chamados') ORDER BY total DESC SEPARATOR '\n'), 'Sem registros') AS clientes
FROM (
SELECT COALESCE(e.completename, e.name, 'Nao informado') AS nome, COUNT(*) AS total
FROM glpi_tickets t
LEFT JOIN glpi_entities e ON e.id = t.entities_id
WHERE t.is_deleted = false
AND (DATE(t.date) = '{DATA_ALVO}' OR DATE(t.closedate) = '{DATA_ALVO}')
AND t.itilcategories_id IN (
SELECT id FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}') OR id = 18
)
GROUP BY t.entities_id, e.completename, e.name
ORDER BY total DESC
LIMIT 5
) ranking_clientes
) clientes;
sql/indicadores_semana_glpi.sql
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SELECT
CONCAT(SUBSTR(DATE_FORMAT(NOW(), '%x%v'), 1, 4), '/', SUBSTR(DATE_FORMAT(NOW(), '%x%v'), 5, 2)) AS anomes,
COALESCE(fechados_por_semana.fechados, 0) - COALESCE(abertos_por_semana.abertos, 0) AS saldo,
COALESCE(abertos_por_semana.abertos, 0) AS abertos,
COALESCE(fechados_por_semana.fechados, 0) AS fechados
FROM (
SELECT COUNT(*) AS abertos
FROM glpi_tickets
WHERE is_deleted = false
AND DATE_FORMAT(date, '%x%v') = DATE_FORMAT(NOW(), '%x%v')
AND itilcategories_id IN (
SELECT id
FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}', '$') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}', '$') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}', '$') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}', '$') OR id = 18
)
) AS abertos_por_semana
CROSS JOIN (
SELECT COUNT(*) AS fechados
FROM glpi_tickets
WHERE closedate IS NOT NULL
AND is_deleted = false
AND DATE_FORMAT(closedate, '%x%v') = DATE_FORMAT(NOW(), '%x%v')
AND itilcategories_id IN (
SELECT id
FROM glpi_itilcategories
WHERE JSON_CONTAINS(ancestors_cache, '{"7":7}', '$') OR id = 7
OR JSON_CONTAINS(ancestors_cache, '{"16":16}', '$') OR id = 16
OR JSON_CONTAINS(ancestors_cache, '{"17":17}', '$') OR id = 17
OR JSON_CONTAINS(ancestors_cache, '{"18":18}', '$') OR id = 18
)
) AS fechados_por_semana;