feat(v2): add auditable final score combining actionability, baseline and cooldown

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-08-24 15:17:06 -03:00
parent 014c48d578
commit 749be7dbae
2 changed files with 119 additions and 0 deletions
@@ -0,0 +1,54 @@
+const { computeCooldown } = require('./cooldown');
+
+const CLASSIFICATION_BASE_POINTS = {
+  ACTIONABLE_NOW: 200,
+  UNASSIGNED_ACTIONABLE: 180,
+  WAITING_APPROVAL: 40,
+  INSUFFICIENT_CONTEXT: 0,
+  WAITING_REQUESTER: -150,
+  WAITING_VENDOR: -150,
+  DEPENDENCY_BLOCKED: -150,
+  PROJECT_LONG_TERM: -120,
+  DUPLICATE_OR_OBSOLETE: -200,
+  SCHEDULED: -1000,
+  NEEDS_COORDINATION: -1000,
+};
+
+function computeScore({ ticket, aiClassification, memory, contextChanged, config, now }) {
+  const classification = aiClassification.classification;
+  const cooldown = computeCooldown({ ticket, classification, contextChanged, memory, now, config });
+
+  const baseline = Math.min(Number(ticket.score_criticidade) || 0, 150) * 0.4;
+  const semTecnicoBonus = ticket.sem_tecnico ? 30 : 0;
+
+  let actionabilityPoints = 0;
+  if (!aiClassification.is_fallback) {
+    actionabilityPoints = CLASSIFICATION_BASE_POINTS[classification] ?? 0;
+    if (actionabilityPoints > 0 && Number(aiClassification.confidence) < config.aiConfidenceThreshold) {
+      actionabilityPoints /= 2;
+    }
+  }
+
+  const scheduledNotDue = classification === 'SCHEDULED';
+  const excludedFromTop10 = cooldown.blocked || classification === 'NEEDS_COORDINATION' || scheduledNotDue;
+
+  const total = baseline + semTecnicoBonus + actionabilityPoints - cooldown.penalty;
+
+  let group = 'ranking_geral';
+  const actionableIsh = classification === 'ACTIONABLE_NOW' || classification === 'UNASSIGNED_ACTIONABLE' || aiClassification.is_fallback;
+  if (actionableIsh && ticket.sla_vencido && (ticket.prioridade >= 4 || ticket.urgencia >= 4)) group = 'critico_acionavel';
+  else if (actionableIsh && ticket.sem_tecnico) group = 'sem_tecnico';
+  else if (actionableIsh && ticket.sla_vencido) group = 'sla_vencido_acionavel';
+  else if (actionableIsh && ticket.dias_sem_interacao <= 2) group = 'quick_win';
+
+  return {
+    score: Math.round(total * 100) / 100,
+    group,
+    excludedFromTop10,
+    exclusionReason: excludedFromTop10 ? (scheduledNotDue ? 'scheduled_not_due' : cooldown.reason) : null,
+    breakdown: { baseline, semTecnicoBonus, actionabilityPoints, cooldownPenalty: cooldown.penalty },
+    cooldown,
+  };
+}
+
+module.exports = { computeScore, CLASSIFICATION_BASE_POINTS };