feat(v2): add state-based cooldown with critical override

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-08-24 15:16:25 -03:00
parent efba7792fa
commit 014c48d578
2 changed files with 100 additions and 0 deletions
@@ -0,0 +1,50 @@
+const ONE_DAY_MS = 24 * 60 * 60 * 1000;
+
+const BLOCKING_CLASSIFICATIONS = new Set([
+  'WAITING_REQUESTER', 'WAITING_VENDOR', 'SCHEDULED', 'DEPENDENCY_BLOCKED',
+]);
+
+function isCriticalOverride(ticket) {
+  return Boolean(ticket.sla_vencido) && Number(ticket.prioridade) >= 4;
+}
+
+function computeCooldown({ ticket, classification, contextChanged, memory, now, config }) {
+  const consecutiveDaysSent = memory ? Number(memory.consecutive_days_sent || 0) : 0;
+  const lastSentAt = memory ? memory.last_sent_at : null;
+  const nextReviewAt = memory ? memory.next_review_at : null;
+  const critical = isCriticalOverride(ticket);
+
+  let blocked = false;
+  let penalty = 0;
+  let reason = 'ok';
+  let breakCooldown = false;
+
+  if (classification === 'NEEDS_COORDINATION') {
+    blocked = true;
+    reason = 'needs_coordination';
+  } else if (nextReviewAt != null && now < nextReviewAt && !contextChanged) {
+    blocked = true;
+    reason = 'waiting_next_review';
+  } else if (BLOCKING_CLASSIFICATIONS.has(classification) && !contextChanged) {
+    blocked = true;
+    reason = `blocked_${classification.toLowerCase()}`;
+  }
+
+  const sentRecently = lastSentAt != null && (now - lastSentAt) < ONE_DAY_MS * 1.5;
+  if (!contextChanged && sentRecently && consecutiveDaysSent > 0) {
+    const perDayBase = classification === 'ACTIONABLE_NOW' || classification === 'UNASSIGNED_ACTIONABLE' ? 10 : 15;
+    penalty = Math.min(90, perDayBase * consecutiveDaysSent);
+    if (!blocked) reason = 'repeat_no_change';
+  }
+
+  if (blocked && critical && classification !== 'NEEDS_COORDINATION') {
+    breakCooldown = true;
+    blocked = false;
+    penalty = Math.round(penalty / 2);
+    reason = `${reason}_override_critical`;
+  }
+
+  return { blocked, penalty, reason, breakCooldown, consecutiveDaysSent };
+}
+
+module.exports = { computeCooldown, isCriticalOverride, BLOCKING_CLASSIFICATIONS };