diff --git a/public/js/campanhas.js b/public/js/campanhas.js
index e3279b9..467e6dd 100644
--- a/public/js/campanhas.js
+++ b/public/js/campanhas.js
@@ -219,11 +219,11 @@ window.campanhasInit = window.campanhasInit || (() => {
   }
 
   async function carregarReplies() {
+    const container = el('pending-replies');
     try {
       const campaigns = await API.get('/api/campaigns').then((r) => r.campaigns).catch(() => []);
       const campaignNames = new Map(campaigns.map((c) => [c.id, c.name]));
       const { pending } = await API.get('/api/campaigns/replies/pending');
-      const container = el('pending-replies');
       if (!pending || !pending.length) {
         container.replaceChildren(h('p', { class: 'muted' }, 'Nenhuma resposta pendente.'));
         return;
@@ -240,7 +240,13 @@ window.campanhasInit = window.campanhasInit || (() => {
           }, 'Classificar')
         )
       ));
-    } catch { /* silêncio */ }
+    } catch (error) {
+      // Nunca deixar o placeholder de "nenhuma pendente" no lugar de um erro
+      // real de carregamento — os dois ficariam visualmente indistinguiveis e
+      // uma resposta de cliente poderia passar despercebida.
+      container.replaceChildren(h('p', { class: 'muted' }, 'Erro ao carregar respostas pendentes.'));
+      toast(`Erro ao carregar respostas pendentes: ${error.message}`);
+    }
   }
 
   function abrirStageDialog(leadId) {
diff --git a/tests/campaign-ui.test.mjs b/tests/campaign-ui.test.mjs
index e1bc2f1..5774feb 100644
--- a/tests/campaign-ui.test.mjs
+++ b/tests/campaign-ui.test.mjs
@@ -67,6 +67,7 @@ async function executeApp({ get, post, patch, del, put } = {}) {
   const timers = [];
   const gets = [];
   const posts = [];
+  const toasts = [];
   const element = (id) => {
     if (!elements.has(id)) elements.set(id, fakeElement(id));
     return elements.get(id);
@@ -149,14 +150,14 @@ async function executeApp({ get, post, patch, del, put } = {}) {
       timers.push({ callback, delay });
       return timers.length;
     },
-    toast() {},
+    toast(message) { toasts.push(message); },
     window: { Campanhas: { bindEvents() {}, ativar() {} }, confirm: () => true, location: {} },
     URLSearchParams
   };
   vm.createContext(context);
   vm.runInContext(await read('public/js/app.js'), context);
   await new Promise((resolve) => setImmediate(resolve));
-  return { context, element, elements, gets, posts, timers };
+  return { context, element, elements, gets, posts, timers, toasts };
 }
 
 async function renderCampaign(app, campaigns, options = {}) {
@@ -508,6 +509,31 @@ test('pending replies section shows reply items', async () => {
   assert.match(t, /não tenho interesse/i);
 });
 
+// Regressao: uma falha ao buscar /replies/pending nao pode deixar o
+// placeholder "nenhuma pendente" no lugar — os dois ficam indistinguiveis e
+// uma resposta de cliente passaria despercebida.
+test('pending replies fetch failure shows an error state, not the empty-state placeholder', async () => {
+  const app = await executeApp();
+  const campaigns = [{ id: 1, code: 'gdelivery-food', name: 'G-Delivery', produto: 'G-Delivery', status: 'running', pause_reason: null, week_number: 1, approved_daily_limit: 10, segments: ['restaurantes'], manual_usage: 0, auto_usage: 0 }];
+
+  const origGet = app.context.API.get;
+  app.context.API.get = async (url) => {
+    app.gets.push(url);
+    if (url === '/api/campaigns/replies/pending') throw new Error('falha de rede');
+    if (url === '/api/campaigns') return { campaigns };
+    if (url.includes('/metrics')) return { metrics: {} };
+    return origGet(url);
+  };
+
+  vm.runInContext(await read('public/js/campanhas.js'), app.context);
+  await app.context.window.Campanhas.ativar();
+
+  const t = nodeText(app.element('pending-replies'));
+  assert.doesNotMatch(t, /nenhuma resposta pendente/i);
+  assert.match(t, /erro/i);
+  assert.ok(app.toasts.some((message) => /erro/i.test(message)), app.toasts.join(' | '));
+});
+
 test('stage classification card shows stage area', async () => {
   const app = await executeApp();
   const campaigns = [{ id: 1, code: 'gdelivery-food', name: 'G-Delivery', produto: 'G-Delivery', status: 'running', pause_reason: null, week_number: 1, approved_daily_limit: 10, segments: ['restaurantes'], manual_usage: 0, auto_usage: 0 }];